Priority for Pc t3540

The app seems to work just fine. I’ve been enjoying this lounge program and app for almost four years. It’s great to have lounge access in so many airports, especially since Amex lost so many of its airline lounge partners. I have long been frustrated about such limited lounge access when I’m in Australia. The $36 credit this app has arranged at various cafes and bars in that country’s airports are a welcome compromise. Prior to this recent update (Dec 2018), I could have rated the app more favourably, however... the good people at this app have recently decided to lunch a discount program, whereby we are offered small discounts (10% off this or that, buy a 30 min spa treatment and receive an extra 5 mins, etc). Discounts are great, but unfortunately they’ve shoved them into the same section as the lounge listings. Case in point: check airport LGA (NY/NJ LaGuardia). It looks as though you have options at three terminals. But after you waste 10 mins with your slow airport data, you realise there are no actual lounge partners; just 10% discount coupons at places you wouldn’t care to shop. I understand the need for PP to build additional revenue streams, but could they (you) please not do it in a way that compromises the usability of your program and app..?! Maybe move offers to a different tab, where I can choose to peruse or ignore them. Cheers.

I’m still waiting for this app to add back the ability to off-line the information— we were told that would come back, is that ever going to happen? I wish it would recent searches. I really wish there were separate sections for the “offers” and for the lounges. You all know perfectly well nobody ed this app for the offers...we it for the lounges, and I don’t think I know a single person who actually gives a darn about the offers. It is annoying to look up an airport (BWI, for example) and see all five concourse is listed. Then I have to tap each one to see which one contains the lounge. This is not helpful, it is annoying. It should be lounges and offers as separate categories, then show which concourses have those things.

After standing in an absurd line to drop my bag, I thought that at least I would be able to go rest in the lounge that I pay for. I have the app on my phone so I don’t carry the card (yet another card to carry). I saw that the app was updated 2 days ago for bug fixes and improvements. Now I sit here and see the app spin and spin. Nothing happens. It starts but hangs. I have tried switching to WiFi but it still doesn’t work. It isn’t connectivity because I am able to access the web. That is how I am leaving this review. This is a situation where it earns a single star. If it wasn’t a good interface or something that would be a 3 star or 4 star app because it has one job. Get me into the lounge. When it can’t do that one job, it is a completely useless app. Thanks for nothing.

While the app is perfectly fine for quickly finding the lounges and restaurants available in the particular airport I'm in, I'm greeted with "We had a problem trying to add your card to the wallet. Please try an when you are online," anytime I try to add the mobile card to my Apple Wallet, thus still forcing me to carry my physical this app card around with me - even after removing and reinstalling the app.